Browse Our FAQs For Your Answer

Most of the common questions can be found here under our FAQs library. Please search here before contacting support.

Our support email is listed on top of this page as well as in the menu system under Contact.

You may use our Advanced Search and it will display all matches based on your keyword or just browse them by the topic and click on them.

FAQs

150 DPI, soon to be 300 DPI by end of Feb 2016


Be the first person to like this faq.

Our normal hours of business is Monday - Friday 8am to 5pm EST. We do offer after hours and weekends for a premium.


Be the first person to like this faq.

To keep your costs down, we only correspond via email. It is more efficient time-wise, as we deal with clients worldwide and spend a dedicated portion of our workday answering emails.

Also, using email allows there to be a written record of your specific requirements and requests, so there is reduced risk of confusion or omission. We can also send files such as screenshots, etc.

We haven’t had a problem yet that we cannot solve via email.


Be the first person to like this faq.

Please contact us to discuss your project to see if this can be a rush job. Contact Us now Click Here


1 people found this faq useful.

We offer PayPal as our payment gateways as you can use your PayPal account, major credit card (VISA, MasterCard, American Express, Discover) or a eCheck. Also the the transaction us 100%

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.


Be the first person to like this faq.

Unfortunately we only accept payments through PayPal at this time. There are several options if this happens.

1. Pay through your PayPal balance
2. Use an eCheck
3. Purchase a pre-paid Visa or Master card and use that at PayPal checkout.

We will add more options to the list as we find them. Thank you for your understanding.


Be the first person to like this faq.

You will receive a zip file with 3 attachments, hence 3 images in the following sizes.

1, Small
2. Medium
3, Large

Depending on the product chosen will depict the sizes. Business cards are little smaller then all others products.

If you need a certain size, please include in the comment section. If that size is not doable we will let you know the max size it can be.


Be the first person to like this faq.

Yes, you can have any color background you like including hex colors to match your scheme. Transparent background is default and is the most common background that clients pick.


Be the first person to like this faq.

That’s okay! If you give me a summary about the topic, I will put together some concepts for you. You can also browse through or portfolio and see lots of examples.


Be the first person to like this faq.

Depending on what you order will dictate when the order will be sent to you. Most orders are complete withing 48 hours. If your order requires a lot of changes after you receive your draft then it may take a bit longer.


Be the first person to like this faq.

During our draft version, we use an online system where you can see your product and make comments on each element of the design. This will assist us better to correct any issues before your project goes into final production.

We will send you an unique online link that you will receive from us that allow this technology. Click or copy and paste that link into your browser will allow you to login and make comments on your product.

Additional comments before your draft starts can be made on the form that we have you fill out and if there something that you forgot to mention just send us an email as soon as you can so we can incorporate those thoughts into the project.


Be the first person to like this faq.

We asked that you find a style you like from the home page and also a theme you like from our portfolio page. This will help speed us the process.


Be the first person to like this faq.

You may have images you want me to use in your front cover. I’m happy to use these so long as you have permission to use them commercially. All of our images are either royalty free and/or premium licensed images that we pay for.


Be the first person to like this faq.

All of our 300+ fonts and images are royalty free or premium licensed fonts and images.


Be the first person to like this faq.

If you plan on sending us information about your order, these are the preferred methods.

Images:
Color: CMYK
Image size: 300dpi (dots per inch)
.JPG / PNG file types

Text/Copy:
.doc/.txt/.rtf file

If you plan on sending us something after you already submitted the form, just sent us an email at sales@pixelcovers.com and please include the Paypal email and transaction number so we can match up the order.


Be the first person to like this faq.

Yes of course, If you would like more than 1 design of the same project then on the form you fill out, just mention that as we will offer 30% OFF any additional designs of the same project. Please include the design number which can be found on the home page below each one.


Be the first person to like this faq.

Yes we do, and will be adding them to our website ASAP.


Be the first person to like this faq.